How to Use The 511 Phone System
When you dial 511, there are many options you can choose to find transportation information all across Florida. Because there are several voice prompts that lead you to the specific information you want, we’re offering these shortcuts you can use to get only Northeast Florida traffic information more quickly.

Voice Commands Say “Northeast Florida” When you’re asked to confirm say “Yes” When the prompt starts say “Highways” Then say “I-95” Confirm by saying “Yes” Then say “Duval”

Touch-tone Press 2 for Northeast Florida Press 1 to confirm Press 88 to continue touch-tone Press 1 for highways Press 95# Press 1 to confirm Enter any 3-digit exit number for I-95 in Duval County or Press 263882# for Duval County Press 1 to confirm Press 1 for one report or 2 for all reports

Step-by-Step Instructions: Using Voice Commands

When you call 511, you will hear a voice response system that prompts you to select options to give you the traffic information you need. So how do you know which words to say so you don’t have to wait for the speaker to finish each voice prompt? Just follow the steps below.

(But remember, in order for your response to be understood you must wait for the speaker to start talking again after each time you speak. If the system doesn’t recognize your statement, just follow her prompts so you can try again.)

Step 1: When you call 511, you will get the main menu with a choice of major roads throughout the state, Northeast Florida, Southeast Florida, Central Florida or Tampa Bay. Right after the speaker answers and begins talking, say “Northeast Florida”. You do not have to wait for her to finish welcoming you to the system or to begin asking which region of the state you want.

	Say “Northeast Florida” - Then, say “Yes” to confirm that you want Northeast Florida. Again, you do not have to wait until she finishes asking you. (If she says back the wrong region, follow her instructions to repeat your request.)
	Say “Yes”

Step 2: You will then hear the Northeast Florida menu with a choice of:

• Highways (traffic information for I-95, I-10, I-295 and I-75)
• Public Transit (transfers you to the Jacksonville Transportation Authority for information on buses, downtown Skyway or Trolleys
• Airport (transfers you to the Jacksonville International Airport)
• Sports Complex (transfers you to the Jacksonville Veterans Memorial Arena)
• Other 511 Systems (major roads throughout the state, Southeast Florida, Central Florida or Tampa Bay)
• Because we’re addressing traffic information in this example, the choice you want is highways. So say “Highways” right after you’ve said “Yes” (step 1).

Say “Highways”

Step 3: Then, say which city, county, or highway you want. (See a list of options below.) You don’t have to wait for the prompts. However, the speaker does offer to list the available choices if you want to listen along.

These are the cities you can choose:

• Alachua
  
• Atlantic Beach
  
• Fernandina Beach
  
• Fruit Cove
  
• Gainesville
  
• Jacksonville
  
• Jacksonville Beach
  
• Lake City
  
• Live Oak
  
• Macclenny
  
• Palm Valley
  
• St. Augustine
  
• Yulee

These are the counties you can choose (and the highways available for each):

• Alachua (I-75)
  
• Baker (I-10)
  
• Columbia (I-75, I-10)
  
• Duval (I-10, I-95, I-295)
  
• Hamilton (I-75)
  
• Madison (I-10)
  
• Nassau (I-95)
  
• St. Johns (I-95)
  
• Suwannee (I-75, I-10)

These are the highways you can choose (and the county segments available for each):

• I-95 (Nassau, Duval, St. Johns)
  
• I-10 (Duval, Baker, Columbia, Suwannee, Madison)
  
• I-295 (Duval)
  
• I-75 (Hamilton, Suwannee, Columbia, Alachua)

	If you say a City or County name, it then will give you a choice of “all reports” (all incidents for all interstates in that city’s County) or “one route”. If you select “one route,” you will be asked “which highway?” You will then say the highway you’re interested in (I-95, I-10, I-295 or I-75).
	If you say a Highway name (such as “I-95”), you then need to say which Exit Number, City, or County you want and you will get the report for that highway in the corresponding county.
	While you are listening to the reports, you can say “Next” (or press 6) to skip to the next report or “Previous” (or press 8) to go back to the previous report. If you want to hear a report again, say “Repeat” (or press *).
	You can always say “Main Menu” (or press 66) to go back to the main menu or “Help” to get help with the system.

NOTE: The fastest way to learn information about a specific highway in your area is to say a Highway name for step 3; then say Yes; then say your County. If you say your city’s name or an exit number, it still will give information about the entire county. Northeast Florida residents and commuters are generally familiar with county names. Visitors and interstate travelers are more likely to know city names and exit numbers, so multiple options are provided to get traffic reports.

As an example, if you want to know about conditions on I-95 in Duval County, just call 511 and as soon as the recorded speaker answers and begins speaking, just say:

“Northeast Florida”
When you’re asked to confirm say “Yes”
When the prompt starts say “Highways”
Then say “I-95”
Confirm by saying “Yes”
Then say “Duval”

The voice command system is very sensitive to background noise, so you may be asked to repeat your selections.

Step-by-Step Instructions: Using Your Touch-tone Keys

If you are in an area where background noise may be a problem, you can use touch-tone codes. You can enter the codes as soon as you hear the beginning of each prompt. You don’t have to wait for the entire prompt to finish.

	When you call 511 and get the Main Menu, Press 2 for Northeast Florida
	Press 1 to confirm
	Press 88 for continued touch-tone service
	Press: 1 for Highway information 2 for the Jacksonville Transportation Authority 3 for Jacksonville International Airport 4 for the Jacksonville Veterans Memorial Arena 5 for other 511 systems

• County Code = CO(26) and 1st 4 letters in County Name then #
  
• City Code = CI(24) and 1st 4 letters in City Name then #
  
• Highway Code = Interstate number then #

	The easiest way to get reports is to enter the County Code and press 1 to confirm. You will then get a summary report for all interstates in that County.
	If there are multiple reports, you will be asked to press 1 for one report or press 2 for all reports.

Touch-tone Codes

Other Codes
99= Return to Main Menu in Statewide 511
66= Return to main menu in Northeast Florida
1= yes
2= no
6= next report
7= stop
8=previous report
*= repeat