511 is a free phone and Web service providing real-time information on traffic conditions and incidents. Similar to the national phone numbers for information (411) and emergencies (911), we now have 511 as the national phone number for traffic and travel information.
In July 2000, the Federal Communications Commission (FCC) designated 511 as the national travel information number to be operated by state departments of transportation around the country. Since then, dozens of states have initiated the system and now Northeast Florida joins the other regions of our state that have implemented 511 on a full-scale basis. By the end of 2006, thirty-three states will have 511, making it accessible to 54 percent of U.S. population.
Travelers can dial 511 to access current information for specific routes and roadways, including traffic accidents, roadway blockages and lane closures. In addition, this jax511 web site will incorporate actual real-time images from traffic cameras and opportunities for you to provide feedback.
The Florida Department of Transportation has worked with partner agencies throughout our state to implement 511. Nationally, the system is managed by a partnership known as the 511 Coalition. It includes these four organizations:
- American Association of State Highway and Transportation Officials (AASHTO)
- American Public Transit Association (APTA)
- Intelligent Transportation Society of America (ITS America)
- United States Department of Transportation (US DOT)
How does it work?
Traffic information is gathered from a variety of sources including:
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| Traffic sensors | Traffic cameras | Aircraft surveillance | Law enforcement | Road Rangers | Partner agencies & emergency services |
This information is collected centrally at the Traffic Management Center
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and distributed to the public through:
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| Message signs | 511 phone | jax511.com | Highway Advisory Radio |
Currently, information is available for the following:
- I-95 in Duval and St. Johns Counties
- I-295
- I-10 in the Jacksonville metropolitan area
In addition, our 511 system will notify users of major incidents on other main roads on the phone and web site. The system will be operational on a 24-hours-per-day, 7-days-per-week.
What will it tell me?
When you call 511, the system will to provide information for a specific route by responding to voice commands, as well as touch tone numerical shortcuts. Jax511 web site users can view live camera images for select roadways, and learn about traffic accidents, construction or other incidents that cause congestion.
Who should use it?
Commuters
Avoid getting stuck in traffic congestion on your way home or to the office or school. Call 511 or check the jax511.com web site to see if there are any traffic problems that might affect your commute.
Local Residents
Going to the beach? Heading to a Jags game? Check the jax511.com website or call 511 to see if there are any traffic problems on your way.
Tourists
Call 511 before you leave or on your way to the airport to avoid the hassle of being late. If you’re traveling by car, call 511 to reach your destination without any inconvenient delays.return to top
How do I access it?
Website - http://www.jax511.com
Telephone Service - 511 (in Northeast Florida)