511 is a free phone and Web service providing real-time information on traffic conditions and incidents. Similar to the national phone numbers for information (411) and emergencies (911), we now have 511 as the national phone number for traffic and travel information.
In July 2000, the Federal Communications Commission (FCC) designated 511 as the national travel information number to be operated by state departments of transportation around the country. Since then, dozens of states have initiated the system and now Northeast Florida joins the other regions of our state that have implemented 511 on a full-scale basis.
Travelers can dial 511 to access current information for personalized routes and roadways, including traffic accidents, construction, weather alerts, Amber/ LEO/ Silver Alerts and lane closures. In addition, this statewide FL511.com web site will incorporate actual real-time images from traffic cameras and opportunities for you to provide feedback. You can also sign up for My Florida 511 from the FL511.com website for personalized services.
My Florida 511 offers free, bilingual personalized services from the Florida Department of Transportation. By registering for My Florida 511 personalized services, you will:
- Create a personalized services profile to add an unlimited number of custom routes
- Hear travel information along those routes first when you dial 511 from a registered cell or landline phone
- Receive phone, text or e-mail alerts about incidents along your routes
- Set your language preference as English or Spanish
My Florida 511 users can create custom profiles for up to two phones. To sign up for free custom profiles, you will need to register a primary and/or secondary phone number.
When you call 511 from a registered phone number, the system will
- Recognize your phone number using Caller ID technology
- Tell you about your custom routes first
- Let you bypass your custom routes to access 511?s full range of statewide traffic information
- American Association of State Highway and Transportation Officials (AASHTO)
- American Public Transit Association (APTA)
- Intelligent Transportation Society of America (ITS America)
- United States Department of Transportation (US DOT)
How does it work?
Traffic information is gathered from a variety of sources including:
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| Traffic sensors | Traffic cameras | Aircraft surveillance | Law enforcement | Road Rangers | Partner agencies & emergency services |
This information is collected centrally at the Traffic Management Center
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and distributed to the public through:
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| Message signs | 511 phone | jax511.com | Highway Advisory Radio |
Currently, information is available for the following:
- I-95 in Duval, Nassau, St. Johns Counties and down to Miami.
- I-295/ State Road 9A
- I-10 in Duval, Baker, Columbia, Suwannee and Madison Counties.
- J. Turner Butler Blvd/ State Road 202
- I-75 in Alachua, Columbia and Hamilton Counties.
In addition, our 511 system will notify users of major incidents on other main roads on the phone and web site. The system will be operational on a 24-hours-per-day, 7-days-per-week.
What will it tell me?
When you call 511, the system will to provide information for a specific route by responding to voice commands, as well as touch tone numerical shortcuts. Jax511 web site users can view live camera images for select roadways, and learn about traffic accidents, construction or other incidents that cause congestion.
Who should use it?
Commuters
Avoid getting stuck in traffic congestion on your way home or to the office or school. Call 511 or check the jax511.com web site to see if there are any traffic problems that might affect your commute.
Local Residents
Going to the beach? Heading to a Jags game? Check the jax511.com website or call 511 to see if there are any traffic problems on your way.
Tourists
Call 511 before you leave or on your way to the airport to avoid the hassle of being late. If you’re traveling by car, call 511 to reach your destination without any inconvenient delays.return to top
How do I access it?
Website - http://www.FL511.com
Telephone Service - 511 (throughout Florida)